Shipping policy
Order Processing & Dispatch
We process and dispatch all valid orders within 1–4 business days after payment confirmation, minimizing customer wait times to ensure your seafood items are delivered promptly and in good condition.
International Shipping & Delivery Time
Our standard international delivery typically takes 7–14 days to reach most global destinations. Delivery times are estimated and may vary depending on regional locations and local customs clearance. You may select the rush shipping option at checkout if you require expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed at checkout prior to payment, with no hidden fees or undisclosed surcharges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes set by local customs authorities. All related charges are the sole responsibility of the order recipient. We recommend reviewing your local import regulations before placing an order to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood products, protecting goods from damage, leakage and preserving freshness during transit.
For high-value orders, optional shipping insurance is available at checkout, offering extra protection and peace of mind for your purchases.
Delivery Inspection & After-Sales Service
Please inspect the outer packaging carefully upon delivery. If you notice damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@gordctro.shop or phone: +64 21 302 9481.
Thank you for choosing GORDON NEWCOMBE! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.